Turning News Into Knowledge

Undoubtedly if you’ve been following the Olympics (or you know, not living under a rock) you’ve heard about the red mittens. The absolute must-have accessory for the 2010 Vancouver games that have been selling out across the country since they were released…

Last week, MediaMiser released a report that looked at some of the fun aspects of the pre-Olympics media coverage. One such topic was those red mittens. While it was no surprise they received a good amount of media coverage, we were shocked to learn they aren’t just being talked about in Canada, but in fact, the top-three news outlets talking about the mittens were all US-based.

While we’re working on a follow-up report (watch for its release first week of March), using our Twitter Analysis tool, I noticed that chatter about the mittens skyrocketed on Feb. 13 and again on the 16th. While the spike on the 13th likely had to do with timing – the first full day of the Olympics, everyone was wearing the mittens, etc., I set out find what triggered the second spike on the 16th…

Image from USA Today article

The top mentioned link about the mittens on Twitter that day was an article in USA Today. Yep, another major US publication. In fact, none of the top links were by Canadian mass media-the majority were (Canadian) blogs hosting mitten giveaways, actually. The USA Today article even mentions the mittens are the “gotta-have souvenir” of the games and features a photo of Vice-President Joe Biden sporting a pair.

According to the article, mitten retailer, the Bay, had originally projected selling 1-million pairs of the mittens, and now anticipates 3.4-million total.

Pretty neat, eh?

Download our preliminary Olympics Report

How the Media Sees It: A fun look at the 2010 Olympics. MediaMiser analyzes the fun side of the pre-Olympic Coverage. Download now!

 

 

As we get down to the short strokes and anticipation builds, the question is, who will light the Olympic Cauldron?

Chances are, this decision was made long ago and it’s one of the best kept secrets of these Olympic games.

Speculation has run rampant in both traditional and social media. A poll conducted Feb 1-2 by Angus Reid and commissioned by TSN and the Globe and Mail, found the most popular choice to light the cauldron was hockey great Wayne Gretzky at 25 per cent. Paraplegic athlete Rick Hansen was next at 17per cent, followed by Cindy Klassen and then Nancy Greene.

Betty Fox, mother of National hero Terry Fox, was 6th at 10 per cent.  Recently, however, there has been a big push through social media for Betty Fox to light the cauldron. A group created on Facebook urging organizers to pick Betty Fox has nearly 120,000 members and support on Twitter is growing.

So why was Betty Fox 10 per cent in the survey if there is such an outpouring of support on Facebook and Twitter?

Well, first it’s important to note that Betty Fox was 24 per cent in her home province of BC. Also, the survey was done at the beginning of the month and support for her has recently started to take root.

Therefore, the issue seems to be that Betty Fox and her son Terry, have just recently started to creep back into our National consciousness.

During the month of January, leading up to the poll, Betty Fox received less than 2 per cent of the new coverage Gretzky received. However, during this time the lighting of the cauldron was also the furthest thing from the media’s focus. Of all stories that dealt with Betty Fox and Gretzky, less than 2 per cent of the combined stories focused on the lighting of cauldron.

Justifiably, the media’s focus was pointed at issues such as disaster relief in Haiti and, coincidentally, Gretzky was involved with a telethon to help provide support to Haiti. In the month of January over 25 per cent of coverage that Gretzky received was in regards to the telethon.

Also, being in the throes of hockey season and the World Juniors you don’t require analysis to see where the lion share of his other coverage went.

However, with 5 days to go until the lighting of the cauldron, all of a sudden, people and the media started to take notice and the issue has become a hot subject. During the last 5 days, Betty Fox has received 12 times the amount of coverage.

Betty Fox's print coverage for the Month of February.

In my opinion, if a poll was taken today, Betty Fox would be the overwhelming choice, because of the influence that traditional media has and the polarizing effect social media has to change opinion.

Also, the reason why most people chose Gretzky back in February was the influence of the media, simply because at the time, because of other coverage, he was more in our National consciousness. However, as we get closer to the lighting of the cauldron, people will think more of who will light it.

The decision that I believe was already made long ago, will be what most people would have ultimately chosen once they had time to discuss and think about the issue, and I believe it will be Betty Fox.

Olympic fever is in full swing with the opening ceremonies happening tomorrow. Here at MediaMiser, we thought it’d be fun to analyze the media coverage leading up to the games and take a look at some of the lighter issues. Here’s a taste from the executive summary:

We spent the month of January examining the lighter side of pre-Olympic coverage. Much of the information gathered and analyzed has been assembled in this report to create a fun look at the following areas:

• “Truthiness” and the Olympics
• The Olympic red mittens
• The media’s favourite Olympic sport
• Top six “hyped” hockey teams
• Olympics in the blogosphere
• Olympic Tweets

Some of the findings were surprising. For example, Canada isn’t the country whose media wrote most about our ubiquitous red mittens. However, it should come as no shock to anyone that the Olympic sport covered most by online media was hockey.

And here’s a sample chart, showing the top-10 talked-about sports:

Download the whole report free here. Have a look and let us know what you think.

I just finished a book called The Irregulars: Roald Dahl and the British Spy Ring in Wartime Washington.

I chose the book for enjoyment, not for work. Ironically, however, like most books I read, I can somehow apply what I read to my professional life.

I thought this book would be different. However, I was wrong.

What do spies have to do with media analysis or building an application to support such efforts?

Well, believe it or not, media people (entrepreneurs, journalists, and corporate communicators) made the best spies. Ian Fleming, author of the James Bond novels, was a journalist  for Reuters news service before he was recruited as a British spy. However, probably the most notable communications professional turned spy was David Ogilvy, the founder of Ogilvy & Mather, a worldwide advertising, marketing and public relations agency.

Before Ogilvy was recruited, he was heavily involved in Gallup’s Audience Research Institute.

Ogilvy was recruited to help the British leverage both polling and media data to help sway American sentiment towards supporting the Allied cause against Nazi aggression. To some, this might represent a misuse of data. However, the early part of WWII was a dark time and required desperate actions.

One of the quotes recited in the book and attributed to Ogilvy was: “I notice increasing reluctance on the part of marketing executives to use judgment; they are coming to rely too much on research, and they use it as a drunkard uses a lamp post for support, rather than for illumination.”

Ogilvy believed heavily in research and in fact, used his research skills to successfully convince the American people to support the war effort. He also used those research skills to make Ogilvy & Mather a household name and very successful agency.

Ogilvy was not telling people to ignore research data, he was telling people to use it properly.

This statement does not just extend to marketing executives, it also applies to professional communicators who like most of us, are too willing to use research data to make ourselves look good instead of using it to help make unbiased and sober business decisions.

Just as British intelligence could not afford bad information from its people, business can ill afford bad information from business communicators.

As Ogilvy so succinctly stated, research is for illumination, not for support. If the research soberly supports your point, so be it. However, too often information is abused and like the British and the world as whole during WWII, misrepresenting information would have had disastrous consequences.

As usual in any community, debates are standard fare.  In the PR measurement community, two ongoing discussions centre around the use of advertising value equivalencies (AVEs) and the term ROI.  (More on the latter at a later date.)

Where AVEs are concerned, there seem to be two extreme views – they’re useless as effective measurement tools or they serve as a valuable evaluation methodology.

I, like many others I’m sure, tend to fall in the middle.

I believe AVEs can be very useful if they’re used to measure outputs, i.e., to evaluate the practitioner’s abilities and capabilities in attracting media attention. The information gathered also can help direct subsequent campaigns.

More importantly, perhaps, is that high AVEs can help justify publicity expenditures to organizational bean counters.  In other words, they produce a figure that can help budget holders see the value in spending money to garner media publicity.

One example of this is the space trip Guy Laliberté (Cirque de Soleil) launched (literally) in 2009, partially I’m sure for his own enjoyment but also to promote his One Drop Foundation, a nonprofit organization he created to increase awareness of the millions of people who don’t have access to clean water.

Was it worth the $35 million he spent on his own personal star trek?

He and many others, I believe, would say “yes.”

According to Montreal’s Influence Communication, the media coverage (television, Internet, radio, and newspaper) generated by his space visit  reached a media audience of 878.8 million people in 71 countries. Computed with no weighting or factoring, the AVE was valued at more than $592 million. Where the foundation is concerned, 92 per cent of the coverage was earned between Sept. 30 and Oct. 14 when his Poetic Social Mission in Space show was broadcast.

To a bean counter, this is the equivalent of a juicy porterhouse steak!  .

However, and here’s what puts me in the middle, while the measurement of the outputs show great value, what about the outcomes with target audiences?

Was there an increase in awareness of the foundation among key publics and stakeholders?  If so, did this awareness generate positive perceptions?  Did more potential donors and key opinion leaders engage with the foundation?  Did donations to the foundation increase?

If nothing happened back here on earth to benefit the foundation, the trip and that wonderful AVE add up to a lot of sizzle – but no steak.

Claudine Wilson is a senior associate with MediaMiser. This post was re-posted from her own blog, PRHunter, with permission.

For our December newsletter, we asked our employees for their top tips for 2010. It was such a hit with our subscribers, I thought I’d share it with our blog readers as well. Enjoy!

A new year is a great excuse to change your ways and work on improvement. This year we asked the MediaMiser team for tips to improve measurement efforts, here are our top ten:

“Define your company/communication values of your company, understand them and then plan your media goals based on your values. For example, if you’re planning on being proactive to consumer feedback, aim to capture and analyze the media from the feedback.”
Stephanie Luedee, Senior Analyst

“When defining your goals, make sure they can easily be measured. Ask yourself if the end product can be evaluated like the number of mentions in a press clipping.”
Sophie Jodoiun, Analyst

“Prioritize all your tasks in a numbered system to know what you should be working on at all times.“
David Kalec, Junior Developer

“Colour-code your tags and folders in your email client. In an application like gmail this makes it easy to find topic-related emails in your inbox.”
Jen Hogan, Analyst

“Leave all emails in your inbox until you’ve addressed them – once finished with them, delete or file into a folder ALWAYS.”
Sarah Smiley, Analyst

“Understand that everyone has a different definition of success, so treat each account or client individually.”
Samantha Ingram, Analyst

“Set and evaluate outcome objectives with your audiences. Also measure your outputs.  They can help you determine why you did — or did not — achieve your desired outcomes.”
Claudine Wilson, Senior Associate

“Start benchmarking your efforts against competitors, it’s not as scary as you think.”
Kelly Rusk, Manager of Marketing & Communities

“Put your PR efforts on a measurement diet. Write down results, compare over time and take notice of when you gained or lost.”
Chris Morrison, VP Client Services

“When in doubt, ask us for help.”
Bill McGuiness, Sales Director

Think of one we missed? Leave a comment below!

Don’t miss future articles like this and others on PR and social media measurement by subscribing to our monthly newsletter, MediaPulse.

Made a list, checked it twice, and now the MediaMiser office is busy stuffing envelopes and licking stamps to get our holiday cards out the door.

In the meantime, we thought you might enjoy this Snowman Skiing game, which was part of last year’s gift to our clients. Be careful though–it’s highly addictive!

Happy Holidays from everyone at MediaMiser

LinkedIn announced a partnership with Twitter on Nov. 9  allowing LinkedIn users to Tweet status updates from LinkedIn and vice versa by including a #li or #in hashtag in updates.

The announcement spread quickly across the Twittersphere after Mashable blogged about it the same day. LinkedIn and Twitter users around the world were fast to jump in and try it out, many of whom merely announced that their updates were now posting to both Twitter and LinkedIn. In fact 23.3% of tweets from our sample in the first couple of days did just that.

After two weeks, it seems the use of #li and #in has dropped to less than 10% of the activity in the initial 2 days after the launch.

More interesting facts:

• Realtors and recruiting “tweeters” were fast to make use of the tags.  4 of the top 5 handles (@hrdadgar, @ZuluJobsIN, @linkedin_jobs and @hotcandidates) posted 31.6% of tweets using the new tags, @hrdadger posted 26.7% of all tweets alone!

• #in seemed to be the preferred tag, with #li being used in only 9.2% of LinkedIn tweets.

• Of the top 10 URLs used in these updates, 75% linked to the announcement about the LinkedIn Twitter partnership

While the partnership may have been a strategic business move for two of the top social networks, the lack of uptake by users might deem this initiative a #fail.

This is a quick look at emerging patterns on Twitter. After three-months, MediaMiser will do a full analysis on multiple news sources. Stay Tuned!

Just a quick note to let you know about our open house event happening this Thursday, Nov. 26, 2009 from 4-6 pm at our new office on Holland Avenue. We’d like to welcome you into our new office and to help us celebrate a great year of growth for the company.

Hors d’oeurves and drinks will be served. Also, we’re collecting non-perishable food items for the Ottawa Food Bank, if you’d like to bring an item.

We hope you can make it!

Full details and RSVP here…

Please take this post with a grain of salt. However, this has been a really weird week in both the world of sports and the Twittosphere.

This week, we had cases of politicians and public figures tweeting stuff they shouldn’t, which of course made it to the mainstream press, making the person who made the inappropriate tweet look foolish and requiring them to make an apology.

In the world of sports, the FIFA World Cup (Soccer/Football) is reeling from an extremely contentious goal scored by the French National team over Ireland, knocking the Irish out of the upcoming World Cup in South Africa.

So, what do these two things have in common? Well today, Thierry Henry, the French player who passed the ball with his hand (which should have negated the goal, sending Ireland to the World Cup) was reported by the Telegraph to have apologized on Twitter. You can see his apology on his Twitter page.

Now, I’m not saying it was inappropriate of Henry to say he’s sorry on Twitter. In fact, I believe this is a very good forum to do so, and many politicians and public figures may want to take note. That said, for the mainstream media reporting on Tweets of this nature, let’s be honest, it’s made for an interesting and very weird week.

Therefore, in the spirit of this very weird week, I suggest we develop a terminology for issuing apologies on Twitter.

I went to a Twitter glossary and found terminology for almost everything, except an apology. Since Twitter is now broadcasting apologies and, in many cases, is creating reasons for people (or tweeple) to apologize, we need a Twitter term for an apology.

Do you have a suggestion? Leave a comment below…

Resources:

• Nearly a third of the members of Parliament are on Twitter bandwagon (Canadian Press)
• MP tweets herself into hot water (Sun media)
• Halak agent faces Twitter backlash (CBC)
• Thierry Henry apologises for handball on Twitter (Telegraph)
• Thierry Henry’s Twitter page
• Twitter Glossary